The field service software has become the lifeblood of organizations. An immediate response to the queries is all that customers look for.
To enhance the flexibility in responding to field service needs, there must be a powerful field service management software. Before deciding on which software is the best, you need to understand a host of challenges it brings with it.
Here is a detailed list of challenges that are mostly faced by field service organizations as a result of incapable FSM software implementation:
Pain Point #1: Lack of Control & Improved Monitoring
It is a must to gain insights into the technician’s job to let the right talent get the job done at the right time. The advanced software facilitates real-time monitoring of technicians to assign and track the tickets hassle-free. This provides visibility & transparency in the field operations and keeps the technicians accountable at the same time. The supervisors can have greater control over the field technicians and increase their utilization.
Pain Point #2: No Access to Central Information Hub
The mobile field management software provides instant access to all the information that is needed to resolve any ticket. Insufficient data can have a bad impact on the flow of work and this further leads to customer complaints and poor experience. Having software that ensures up-to-date data to the field can quickly alert the technicians, assign jobs, and fasten the ticket management.
Pain Point #3: Inability to Track Techs on Field
Whether the technician has reached its intended destination or how much time it will take, etc. all this needs to be known in advance to reduce the travel time, resolution time, and avoid delays. The GPS integrated software lets the supervisors keep an eye on the technician’s location via a digital map configuration.
Pain Point #4: No Flexibility for Communication
The seamless connectivity is the key that binds the customers and technicians, plus keeps both parties updated about the work order. No interactions can cause miscommunication or make customers feel ignored, therefore, to resolve the tickets with the right information in hand, it’s important to stay in touch with the customers to enhance communication and provide analysis of mobile work status in real-time.
Pain Point #5: Poor Scheduling & Repeat Visits
The right scheduling helps in determining the capability of each technician, simplifies the job scheduling, and improves operational efficiency. The efficient scheduling lessens the workload with smart distribution approach and organizes the task based on the priority level and technician proximity. The system must have SLA connected with each order to specify what, when, and how.
Solution: Talygen’ FSM Application
Leveraging FSM software by Talygen will empower your organization’s field operations and streamline the painstaking job of technicians in the field. The software provides a unified platform to sales clients, dispatchers, and technicians to simplify the whole process including ticket generation for problem-solving, optimized workload, and real-time data transfer to a technician for a quick resolution. Talygen provides you with a 360-degree view of field operations, technician’s work progress, ticket status, job allocation, the time allotted, and more. The whole gamut of features includes Inventory Controls, Mobile Access, GPS Integration Functionality, Service Level Agreement, and more.
Try the Free Demo Of Talygen’s Field Service Management Solution today!